Shipping Policy

At Sazera, we work to get your order to you quickly and safely. Below are the details of our shipping and fees.

Shipping cost

Shipping is calculated based on your order value, and the exact amount is shown at checkout before you confirm your order.

Order valueShipping feeUp to 250SAR 25SAR 251 – 325SAR 20SAR 326 – 400SAR 15SAR 401 – 475SAR 10SAR 476 – 599SAR 5SAR 600 and aboveFree shipping

Delivery areas

We deliver to all cities and regions across Saudi Arabia.

Processing and delivery time

Orders are prepared and dispatched within 1 to 2 business days of confirmation, and delivery takes 3 to 5 business days, depending on your city and the courier. Business days exclude Fridays and public holidays.

Order tracking

Once your order ships, you will receive a message with your tracking number and a link to follow your shipment until it arrives.

Accurate address details

Please make sure your address and mobile number are correct before confirming your order. Incorrect details may delay delivery or cause the shipment to be returned, and a new shipping fee may apply for re-delivery.

Delays

In rare cases, shipments may be delayed due to operational conditions, weather, or seasonal peaks. If your order passes the expected delivery time, contact us and we will follow up with the courier until it reaches you.

Returned or undelivered orders

If the courier cannot deliver your shipment after attempting to reach you and it is returned to us, we will contact you to arrange re-delivery or a refund in line with our exchange and return policy.

Questions

For any question about your order or shipping, contact our customer service team and we will be happy to help.