Q&A

Which product is suitable for my skin or hair type?

Choose a product based on your skin or hair type and the concern you want to address. Review the product details or contact us for help selecting the right option.

How should I use the product?

Usage instructions vary by product. Follow the directions provided on the product page and packaging for the best results.

How often should I use the product?

The recommended frequency depends on the product and its formula. Please check the usage instructions on the product page.

When can I expect to see results?

Results vary depending on the product, your skin or hair condition, and how consistently it is used. Regular use according to the instructions is recommended.

Are the products suitable for sensitive skin?

Some products may be suitable for sensitive skin. However, individual reactions vary, so we recommend performing a patch test before full use.

Can I use the products during pregnancy or breastfeeding?

Please consult your doctor before using any product during pregnancy or breastfeeding, especially products containing active ingredients.

Can I use multiple products together?

Some products can be combined within the same routine. Make sure their ingredients are compatible and avoid combining multiple active ingredients without professional advice.

Are the products authentic?

We are committed to providing authentic products from trusted sources and maintaining proper storage conditions until they reach you.

What is the product size, and how long will it last?

The size is listed on each product page. How long it lasts depends on the amount used and frequency of application.

What is your shipping, exchange, and return policy?

Shipping times vary depending on the destination and delivery method. Please review our store policies for full shipping, exchange, and return details.